FAQ
RETURNS
Every Spot & Dott item is handmade and therefore we are unable to accept returns at this time. Please contact us if you have concerns with your order and we will do our best to make it right.
Please email us at spotanddottco@gmail.com
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INTERNATIONAL SHIPPING
We ship worldwide! However, we cannot guarantee that you will not be charged any customs taxes or duties. Spot & Dott is not responsible for paying custom or duty fees
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SHIPPING
Please understand that once your package leaves our facility, Spot & Dott co. is not responsible for delayed shipping time and/or lost packages.You may purchase priority mail if you would like your package to be insured through USPS, otherwise, with First Class package or First Class International, we will not be able to file a claim if the package was stolen or lost in transit.
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PROCESSING TIME
Our current processing time is 7-14 business days to hand-stitch every order. You will receive an order confirmation + shipping confirmation so you can track your pup's happy mail.
For any questions or concerns, please email us at spotanddottco@gmail.com and we will get back to you shortly.
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PRODUCT & CARE
Machine wash cold. Lay flat to dry to avoid shrinkage. Iron gently when needed. Do not iron logo tag or snap closure.
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CHOCKING HAZARD DISCLAIMER
Dogs should ALWAYS be closely supervised while wearing their Spot & Dott accessories. Never leave dogs unattended with our products. While the utmost care is taken to ensure that our products remain strong and durable, there is the potential for breakage if care/gentleness with our products is not exercised. Our products contain small plastic tags, which could pose a choking hazard if consumed. By purchasing from Spot & Dott, you acknowledge full responsibility and agree to all terms set forth. Spot & Dott assumes no liability for injury, medical issues, or death resulting from product misuse. Supervision is required.